The Color of Conflict & Stress
How to handle conflict and how conflict relates to stress differently based on temperament.
Conflict Slows Down Productivity
Conflict is one of the most important and least understood factors in many businesses. Most important because it is often the root cause of performance issues that drive cost and other key performance indicators. Least understood because its true impact is hidden as people tolerate it, avoid it and compensate for it. While some people hate conflict, others embrace it. The key is to appreciate that conflict is inevitable, sometimes necessary and, in certain situations, a good thing. Conflict can also be destructive, costly and lead to stress-related wellness and well-being issues. It is critical for leaders to recognize and resolve destructive conflict and practice a method to deal with necessary conflict using it as a strategic tool to advance the business rather than regarding it as an unpleasant thing to be avoided. By understanding how each individual deals with conflict based on their intrinsic values, leaders can engage people in different problem solving, and/or conflict resolution roles.
What You Will Learn
The Color of Conflict & Stress builds on previous sessions and your own experience in using Ntrinsx on your job. This session is interactive with activities that are designed to help you understand conflict and its impact on productivity and health. You will learn to deal with conflict appropriately– not just avoid it, ignore it or allow it to escalate – to reduce non-productive “noise” and improve relationships.
As a result of attending this session, you will leave with key insights on:
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Understanding conflict - good and bad
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How conflict gets started
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How you deal with conflict (self-assessment)
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How conflict works- conflict theory based on Thomas-Kilmann Conflict Mode Instrument
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Dealing with difficult personalities
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Inner conflict and finding common ground
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Action Plan – how to apply conflict theory and awareness to reduce non-productive conflict on the job
Who Should Attend This Class?
Team Members, Frontline Managers and Mid-to-Senior Level Leaders
Logistics At-a-Glance
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Duration
3 Hours
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Class Size:
Maximum class size of 25 people to one facilitator
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Location:
FocusWorks Virtual Classroom
The FocusWorks learning experience includes:
- • Guided discovery with a FocusWork’s certified facilitator, working closely with them and in small groups of peers throughout the session.
• Self-evaluation along with facilitator and peer feedback that will enable participants to identify strengths and critical development areas.
• Engaging content with opportunities to reflect, work with others and contribute to elevated discussions.
• Proven techniques to accelerate paradigm shifts and application of skills, behaviors and processes on the job and deliver sustained results.